Publication date 1st October 2026• Website spill-response.com
Who is responsible
Spill-Response is a trading name of Silverback Digital Ltd, the controller responsible for the personal information described here. Our correspondence address is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact us about privacy at [email protected].
Information you provide
When you contact us, we receive the contact details and information you choose to supply. This can include your name, email address, telephone number, property location, enquiry type, suspected source and quantity of oil, potential effects on buildings or water, and a description of what happened. Professionals applying to join our network may provide business and professional information.
Please give only information relevant to your enquiry. Avoid sending medical records, payment-card details, identity documents or unnecessary information about other people. If we need further information, we will explain why. Required form fields are marked; without enough contact and incident information we may be unable to respond usefully.
How we use information
We use enquiry information to understand your request, reply, identify relevant guidance and consider an introduction to an independent specialist. We use provider information to assess and administer proposed network participation. We also keep appropriate records to maintain security, manage complaints and meet applicable obligations.
Introductions and sharing
Proposed service commitment: before passing your enquiry to an independent specialist, we will tell you who the specialist is and what information we propose to share, and ask for your permission. Sending our contact form does not authorise distribution to an unrestricted panel. We will share only information relevant to the introduction.
An independent specialist is responsible for its own use of information and should provide its own privacy information. Any work, price and appointment are agreed directly with that specialist. We may receive a referral fee following an introduction; we will explain the applicable commercial arrangement.
Service providers may handle information on our behalf to host and secure the website, store form submissions and deliver email. Hostinger provides the website/email services currently identified.
Storage and international access
We restrict access to enquiry information to people who need it for the relevant purpose and use appropriate organisational and technical safeguards. No internet service can be guaranteed completely secure.
How long we retain information
We retain personal information for as long as it is needed for the purpose for which it was collected and review whether it is still necessary. We may need to retain particular records for a relevant legal obligation or a dispute; this does not justify retaining every enquiry indefinitely.
Your choices and rights
Depending on the circumstances and applicable law, you may ask to access, correct, erase or restrict use of your information, or receive certain information in a portable form. Where we rely on consent, you can withdraw it by contacting us; this does not affect processing already lawfully carried out.
Right to object: you may object to processing based on legitimate interests on grounds relating to your situation. You can object to direct marketing at any time. We will consider and respond to requests under the applicable rules; rights are not identical in every circumstance.
Please contact [email protected] with privacy questions or requests. We may ask for proportionate information to confirm identity. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/. Where EU data protection law applies, you may contact the supervisory authority in the relevant Member State; in Ireland this is the Data Protection Commission at dataprotection.ie.
Cookies and automated processing
Our Cookie Policy explains the cookies and similar technologies used on this site. [Insert the completed inventory and working preference-control route.
Changes to this notice
We may update this notice when the service or its data use changes. We will show the updated date and provide further notice where appropriate.